User profile
Basic info
Helena is a seasoned Tour Manager with over a decade of experience in the travel and tourism industry. She’s knows for her meticulous attention to detail and the ability to oversee every aspect of tour operations. His primary responsibility is to ensure that each tour, from design to completion, runs smoothly and meets the hightest quality standards.
Age
Gender
Location
Occupation
34
Female
HCMC
Tour Manager
Income
Education
Marital status
Pets
xxx
College
Single
A dog
Personality info
Interest
Cooking, reading, travel and exploring new places
Lifestyle
Organized and detail-oriented
Personality
Friendly, approachable, and a problem solver
User story
Lisa is passionate about the travel and tourism industry and thrives in her roles as a Tour Management Expert. She is responsible for managing the entire tour department, from the Tour design phase to Tour closure. Her role includes various critiacal responsibilities.
Responsibilities
She is responsible for managing and operating the Tour department, from the Tour design phase through to Tour closure. This includes the folloing steps:
- Tour design
- Pricing calculations
- Approval of Tour designs
- Opening for bookings
- Tour sales
- Procuring services and products applicable to Tours
- Tour operations
- Settlement
- Tour closure
Work habits
Operating systems
- iOS
- MacOS
- Chrome
Frequently-used software (personal use)
- Skype
Frequently-used software for work
- Work
- Excel
- Teams
Teams to work with
- Finance
- Sales
- Marketing
- Customer support
Pain points
Managing multiple tours with various requirements and staying updated on chaing market trends can be overwhelming.
Helena also needs to efficiently handle resevations and customer inquires.
Goals
Helena’s main goal is to efficiently manage and overseea diverse range of tours, ensuring they are well-designed, operate flawlessly, and generate maximum profit.
Core Needs
Helena needs a comprehensive Tour Management system that allows her to seamlessly plan, execute, and monitor tours. She requires tools for pricing, itinerary design, scheduling, and cost management.