User profile
Basic info
Jennifer Mitchell, a 42-year-old Sales Director at GlobalTech Solutions, is the financial steward of the company's travel budget. With a keen eye for detail and a commitment to enforcing company policies, Jennifer ensures that each travel request aligns with the organization's goals. Her role involves efficient travel request approvals, budget management, and data-driven decision-making. Jennifer's mission is to strike a balance between supporting her team's travel needs and safeguarding the company's financial health. She embodies the essence of a forward-thinking Sales Director in today's corporate landscape.
- Age: 42
- Gender: Female
- Occupation: Sales Director
- Company: GlobalTech Solutions
- Travel Approval Role: Jennifer is responsible for reviewing and approving travel requests submitted by her team
User story
I'm constantly on the go, and having a reliable travel management platform that simplifies my bookings, helps me stay within budget, and keeps me safe is crucial. I need a tool that understands the needs of a frequent business traveler like me.
Goals and Needs
- Efficient Trip Planning: Mark's main goal is to plan and manage his business trips as efficiently as possible. He needs a platform that simplifies the booking and management of travel itineraries.
- Cost Management: He is responsible for staying within his travel budget. Mark needs tools to help him make cost-effective choices for flights, accommodations, and other expenses.
- Compliance: As a sales manager, Mark must adhere to his company's travel policies. He seeks a platform that ensures he follows these policies without hassle.
- Time Savings: Mark values his time and needs a platform that streamlines the booking process, saving him from administrative tasks and allowing him to focus on his work.
- Traveler Safety: Safety is a priority. He looks for a platform that provides access to travel alerts, real-time updates, and emergency support in case of travel disruptions or crises.
- Convenience: Mark prefers mobile access to his travel details, including itineraries, boarding passes, and updates. He also values support services to assist with changes or issues while on the road.
- Loyalty Program Integration: He participates in loyalty programs with airlines and hotels. A platform that integrates and tracks his rewards is essential.
Challenges
- Complex Itineraries: Mark often has complex itineraries, including multiple destinations and connecting flights, which can be challenging to manage.
- Policy Adherence: Staying compliant with his company's travel policies can sometimes be confusing and time-consuming.
- Last-Minute Changes: Business travel can be unpredictable. He may need to make last-minute changes, and he expects the platform to accommodate this.
Technology Proficiency
Mark is tech-savvy and comfortable using mobile apps and online platforms for travel booking and management. He uses both iOS and Android devices and appreciates user-friendly, intuitive interfaces.